Human Driven Labs LLC

Terms of service

Effective and last updated August 8, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Human Driven Labs LLC (“Human Driven Labs,” “we,” “us,” or “our”). They govern your access to and use of our websites, applications, software, documentation, support, and related services, including Pantala (collectively, the “Services”).

1. Eligibility and authority

You must be at least 13 years old and legally capable of entering a binding agreement. If you use a Service for an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

2. License to use the Services

Subject to these Terms and payment of applicable fees, Human Driven Labs grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the applicable software in object-code form on devices you own or control, solely for its intended purpose and in accordance with applicable marketplace terms.

The Services are licensed, not sold. Human Driven Labs and its licensors retain all rights not expressly granted.

3. App marketplaces and purchases

If you obtain a Service through Apple’s App Store or another marketplace, that marketplace’s terms, billing rules, refund policies, and applicable end-user license agreement also apply. The marketplace processes payment and may be responsible for certain purchase or download support. Unless required by law, fees are nonrefundable except as determined by the marketplace.

Apple and other marketplace operators are not parties to these Terms and are not responsible for the Services, support, maintenance, warranties, claims, or intellectual-property matters, except to the extent expressly required by their own terms or applicable law.

4. Your media, files, and outputs

You retain ownership of media and files you import and outputs you create. You represent that you have all rights and permissions needed to use, edit, export, and share them. You are solely responsible for your content, creative and technical decisions, exported files, project compatibility, backups, and compliance with law and third-party rights.

You should preserve original source media and maintain independent backups. Always review rendered video, XML, keyframes, project files, and other outputs before publishing, delivering, replacing source material, or relying on them in production.

5. Acceptable use

You may not, and may not assist another person to:

• use the Services unlawfully or to violate another person’s rights;
• copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Services except as expressly permitted;
• reverse engineer, decompile, disassemble, discover source code, or circumvent technical restrictions, except where applicable law expressly permits it despite this restriction;
• remove proprietary notices, impersonate others, introduce malicious code, interfere with operation, or attempt unauthorized access;
• use the Services to develop, benchmark, or train a competing product without our written permission; or
• use the Services in a safety-critical system or where failure could reasonably cause death, personal injury, or substantial property or environmental damage.

6. Software changes, updates, and availability

We may, at any time and at our sole discretion, provide or withhold bug fixes, patches, compatibility updates, enhancements, or new features; change, add, limit, or remove functionality; change technical requirements; suspend support; or modify, replace, or discontinue any Service or version. We may do so with or without notice, except where applicable law requires notice.

We have no obligation to provide maintenance, support, updates, backward compatibility, continued availability, or any particular feature. Updates may be required for continued use and may be subject to these Terms or additional terms. You are responsible for confirming compatibility before installing an update.

7. Support

Any support, documentation, guidance, sample settings, or suggested workflow is provided on a commercially reasonable, best-efforts basis unless we separately agree in writing. We do not guarantee response or resolution times, correction of any issue, successful recovery of files, or compatibility with any particular device, operating system, codec, media file, editing application, or workflow.

8. Third-party products and formats

The Services may interoperate with third-party devices, operating systems, file formats, marketplaces, or applications. Human Driven Labs does not control or endorse those third parties and is not responsible for their availability, security, accuracy, terms, changes, or compatibility. References to third-party products are descriptive and do not imply affiliation or endorsement.

9. Ownership

The Services, including software, design, text, graphics, trademarks, interfaces, code, documentation, and all related intellectual-property rights, are owned by Human Driven Labs or its licensors. “Human Driven Labs,” “Pantala,” associated marks, and product appearance may not be used without prior written permission except as permitted by law.

10. Feedback

If you provide ideas, suggestions, bug reports, or other feedback, you grant Human Driven Labs a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, and sublicensable right to use, modify, disclose, commercialize, and otherwise exploit that feedback for any purpose without restriction, attribution, or compensation.

11. Privacy

Our Privacy Policy describes how we handle information and is incorporated into these Terms by reference.

12. Disclaimer of warranties

You assume the entire risk as to quality, performance, use, and results. No oral or written information or advice creates a warranty. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

13. Limitation of liability

These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose. They do not exclude liability that cannot lawfully be excluded or limited.

14. Release

To the maximum extent permitted by law, you release and discharge Human Driven Labs and its owners, members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, demands, liabilities, losses, and damages arising from or relating to your media, your use or inability to use the Services, your reliance on outputs, third-party products, or your violation of these Terms, except to the extent caused by liability that cannot lawfully be released.

15. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Human Driven Labs and its owners, members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys’ fees arising from your content, your misuse of the Services, your violation of law or third-party rights, or your breach of these Terms.

16. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate your access or license immediately if you violate these Terms, create legal or security risk, or if we discontinue a Service. Upon termination, you must stop using and, where applicable, delete the affected software. Provisions that by their nature should survive will survive, including ownership, feedback, disclaimers, limitations, release, indemnification, and dispute terms.

17. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Before filing a claim, you agree to send a written description to support@humandrivenlabs.com and allow 30 days for an informal resolution.

Except where applicable law requires otherwise, the state and federal courts located in New York County, New York will have exclusive jurisdiction, and you and Human Driven Labs consent to personal jurisdiction and venue there. To the extent permitted by law, each party waives any right to a trial by jury.

18. General terms

These Terms and the Privacy Policy are the entire agreement regarding the Services unless a separate written agreement applies. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets.

We are not liable for delay or failure caused by events beyond our reasonable control. Headings are for convenience only. Electronic communications and records satisfy legal writing requirements to the extent permitted by law.

19. Changes to these Terms

We may revise these Terms from time to time. Revised Terms become effective when posted unless a later date is stated. We will provide additional notice of material changes when required by law. Your continued use after the effective date constitutes acceptance; if you do not agree, you must stop using the Services.

20. Contact